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At Kilsby Sinkhole and Accommodation and Sinkhole Gin we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines the types of information we collect, why we collect it, and how we use, store, and protect it.

We reserve the right to update or modify this policy at any time, and we will notify users of any significant changes. Please check this page periodically for updates. By using our services, you agree to the terms outlined in this policy.

What information do we collect? 

We collect several types of personal information to facilitate our business activities and give you the best service possible. This includes:

• Names

• Home and email addresses

• Phone numbers

• Payment information

• Date of birth

• Location information

• IP addresses

• Details of reviews and emails you send to us

• Order details

Why do we collect personal information?

We use your personal information to run, develop, and improve the products and services we offer our customers. These purposes include:

• Process orders

• Provide shipping and delivery updates

• Offer customer support

• Process payments

• Provide functionality, analyze performance, and improve our services

• Recommend features, products, and services that may interest you

• Comply with legal obligations, for example safety. 

• Communicate with you about orders, products, services, and promotions

• Display interest-based ads that might interest you

• Prevent and detect fraud and abuse

• Assess and manage credit risks”

How we collect and store personal information

We collect personal information directly from you when you:

• Interact with us over the phone, in person, or on our website/app

• Fill out online forms during account registration or bookings

• Accept cookies to enhance your experience

• Participate in surveys or questionnaires

• Attend an event hosted by us

• Subscribe to our mailing list

• Apply for a position with us as an employee, contractor, or volunteer

We will only store your personal information for as long as necessary. Typically, we hold your personal information for the duration of your relationship with us. However, we may keep your personal information for a longer period if applicable laws demand it (e.g., for record-keeping purposes)

How we use and disclose personal information

We use personal information for many purposes in connection with our business functions and activities, including to:

• Provide you with information or services that you request from us

• Provide a more personalized user experience and service offering

• Improve the quality of the services we offer

• Conduct research at your approval

• Send you promotional offers and updates

• We may also share your personal information with third parties when you reasonably expect us to. In practice, we’ll disclose your information to:

• Reputable third-party service providers for example Australia Post when we generate postage labels for goods purchased.

• Trusted partners for targeted advertising for example instagram and facebook

• Professional services advisors. 

• Comply with relevant laws and regulations (e.g., fraud prevention)

How can you access or correct your personal information

Under the Australian Privacy Principles, you have the right to access and correct the personal information we hold about you. You can do this by following the process below:

• Unsubscribe from our mailing list by using the unsubscribe option at the bottom of our emails.

• Contact our customer support for assistance via the below email.

Kilsby Sinkhole and Accommodation - Info@kilsbysinkhole.com

SinkholeGin - admin@sinkholegin.com

Reporting a Privacy Violation

For complaints about how we handle your personal information, please contact us by:

• Sending an email to us outlining your complaint to: 

Kilsby Sinkhole and Accommodation - Info@kilsbysinkhole.com

SinkholeGin - admin@sinkholegin.com

• Contact us directly by phone - 0408 826 355

Note: We will require proof of your identity and full details of your request to process your complaint. Please allow up to 5 days for us to respond to your complaint.

It may not be possible to resolve a complaint to everyone’s satisfaction. If you are unhappy with our response to a complaint, you have the right to escalate your complaint to the Office of the Australian Information Commissioner (www.oaic.gov.au/)

Transfer of personal information outside Australia

Kilsby Sinkhole and Accommodation and Sinkhole Gin rarely share information outside Australia. In most cases it would only be for marketing like Facebook and Instagram where we would share your reviews or feedback..Rest assured if we do, we take all reasonable security measures to protect your personal information, including using secure servers and data encryption.

Under Australia’s law, we will only proceed with an international data transfer if:

• You have provided your express consent

• An Australian law or court order authorizes the data transfer

• We reasonably believe that the receiving party is subject to a law that is significantly similar to the APPs and enforceable”

How to contact us

If you have questions or concerns about how we handle your personal information or this Policy, you can reach out to us through the following mediums:

• Email - Kilsby Sinkhole and Accommodation - Info@kilsbysinkhole.com

• Email - SinkholeGin - admin@sinkholegin.com

• Phone: 0408 826 355

• Physical Address:( by prior appointment only ) 525 SistersRoad, Moorak. South Australia. 5291